Shipping policy

Shipping Policy

Last updated: 25 August 2026

Where we ship

The Happy Tail Co. currently ships within the United States only.

Processing time

Orders are processed within 1–3 business days of being placed. Orders placed on weekends or US public holidays begin processing the next business day. You will receive a confirmation email as soon as your order is placed, and a second email with tracking once it ships.

Delivery time

Our products are shipped directly from our supply partners, which keeps our prices well below what the same items cost through traditional retail. The trade-off is time in transit.

Please allow 8–15 business days for delivery after your order ships. Total time from order to doorstep is typically 10–18 business days.

We would rather tell you this clearly up front than surprise you after you have paid. If you need something within a few days, we are not the right shop for that order.

Shipping rates

Standard shipping — $8.00
Free standard shipping on orders of $70.00 or more

Rates are calculated and shown at checkout before payment. We do not offer an expedited service, because our fulfilment timeline does not support one.

Tracking

A tracking number is emailed to you when your order leaves the warehouse. Tracking can take 3–5 business days to begin showing movement — this is normal and does not mean the parcel is lost.

Split shipments

If you order several items, they may arrive in separate parcels on different days at no extra cost to you. Each parcel is tracked separately.

Incorrect addresses

Please check your shipping address carefully at checkout. If you spot a mistake, email us within 24 hours of ordering and we will correct it if the order has not yet been fulfilled. We cannot redirect a parcel once it has shipped, and we are not able to refund orders lost because of an address error.

Lost or delayed parcels

If your tracking has not updated in 10 business days, or your order has not arrived within 25 business days of shipping, contact us and we will investigate with the carrier. If a parcel is confirmed lost, we will send a replacement or issue a full refund — your choice.