Terms of service

Terms of Service

Last updated: 25 August 2026

1. Overview

This website is operated by The Happy Tail Co. ("we", "us", "our"). By visiting our site or purchasing from us, you engage in our Service and agree to be bound by these Terms of Service, including any additional terms and policies referenced here or available by hyperlink. These Terms apply to all users of the site, including browsers, customers and contributors of content.

Please read these Terms carefully before using our website. If you do not agree to all of them, you may not access the website or use any of our services.

2. Online store terms

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorised purpose, nor may you, in using the Service, violate any laws in your jurisdiction.

A breach or violation of any of these Terms will result in immediate termination of your access to the Service.

3. Products and pricing

Prices for our products are subject to change without notice. All prices are shown in US dollars.

We have made every effort to display the colours and images of our products as accurately as possible. We cannot guarantee that your monitor's display of any colour will be accurate. Product dimensions and specifications are provided by our suppliers and are approximate.

We reserve the right to limit the quantities of any products we offer, to discontinue any product at any time, and to refuse any order you place with us. In the event we make a change to or cancel an order, we will attempt to notify you at the email address provided at checkout and will refund you in full.

4. Accuracy of information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions. Any reliance on the material on this site is at your own risk.

Product descriptions on this site describe general use and care. They are not veterinary advice. If your pet has a medical condition, consult a veterinarian before changing their feeding, grooming or exercise routine.

5. Billing and account information

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and card numbers and expiry dates, so that we can complete your transactions and contact you as needed.

Payments are processed by third-party payment providers. We do not store your full card details on our servers.

6. Shipping, returns and refunds

Delivery timeframes, shipping rates, returns and refunds are governed by our Shipping Policy and our Refund and Return Policy, both of which form part of these Terms.

Risk of loss and title for items purchased pass to you upon delivery to the carrier.

7. Third-party links and services

Certain content, products and services available via our Service may include materials from third parties. Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating their content or accuracy, and we do not warrant and will not have any liability for any third-party materials or websites.

8. Prohibited uses

In addition to other prohibitions set out in these Terms, you are prohibited from using the site or its content: for any unlawful purpose; to solicit others to perform unlawful acts; to violate any regulations, rules, laws or local ordinances; to infringe upon our intellectual property rights or those of others; to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate; to submit false or misleading information; to upload or transmit viruses or any other type of malicious code; to collect or track the personal information of others; to spam, phish, pharm, pretext, spider, crawl or scrape; for any obscene or immoral purpose; or to interfere with or circumvent the security features of the Service.

9. Disclaimer of warranties; limitation of liability

We do not guarantee that your use of our Service will be uninterrupted, timely, secure or error-free. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

The Service and all products delivered to you through the Service are provided "as is" and "as available" for your use, without any representation, warranties or conditions of any kind, either express or implied, except as required by applicable law.

In no case shall The Happy Tail Co., our directors, officers, employees, affiliates, agents, contractors, suppliers or service providers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind arising from your use of any of the Service or any products procured using the Service. Where liability cannot be excluded by law, our liability is limited to the amount you paid for the product in question.

10. Indemnification

You agree to indemnify, defend and hold harmless The Happy Tail Co. and our affiliates, partners, officers, employees and agents from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

11. Severability

If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

12. Changes to these terms

You can review the most current version of these Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically. Your continued use of the website following the posting of changes constitutes acceptance of those changes.

13. Governing law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of California, United States.